Track your order

Follow your parcel.
Know what happens next.

Enter your order details below, check your account or use the tracking link in your dispatch email.

Track an order View my account

Order lookup

Check your order status.

Enter the order number from your confirmation email and the billing email address used at checkout.

Track your Ty’s order

Enter your order number and billing email below to view the current status of your order.

To track your order please enter your Order ID in the box below and press the "Track" button. This was given to you on your receipt and in the confirmation email you should have received.

What happens next

From order to delivery.

Your order moves through these stages as it is prepared and handed to the carrier.

01

Order confirmed

Your payment and order details have been received successfully.

02

Processing

Your order is being prepared. This normally takes approximately 1–3 business days.

03

Dispatched

The parcel has left fulfilment and tracking details should now be available.

04

In transit

The parcel is moving through the carrier network towards the delivery address.

Common tracking questions

When the status looks unusual.

Why does tracking say “label created”?
The tracking number has been generated, but the first physical carrier scan may not yet appear. Allow several days for the status to update.
Why has tracking stopped moving?
Parcels can remain between scans while travelling between facilities. A pause does not always mean the parcel is lost.
Why did only part of my order arrive?
Products may be shipped separately. Check your dispatch emails for additional tracking numbers before contacting us.
What if tracking says delivered?
Check around the property, with household members, neighbours and any safe location used by the carrier. Contact us if the parcel still cannot be located.
When should I contact Ty’s?
Contact us after the estimated delivery window has passed, or sooner if the tracking shows a clear delivery exception or incorrect destination.

Need us to investigate?

Send your order number, billing email and tracking details so we can review the shipment.

Contact order support Shipping information