Your information.
Handled responsibly.

1. Who we are

Ty’s Menswear is operated by Square Deals Pty Ltd. In this policy, “Ty’s”, “we”, “us” and “our” refer to Square Deals Pty Ltd trading as Ty’s Menswear.

This policy applies to information collected through the Ty’s Menswear website, checkout, customer account, customer-service channels, advertising and related business operations.

2. Information we may collect

Depending on how you use the store, we may collect:

• Name, billing address, delivery address, email address and telephone number
• Order details, purchased products, returns, refunds and customer-service history
• Account information and preferences
• Payment status and limited payment-related details supplied by the payment provider
• Device, browser, IP address, approximate location and website activity
• Marketing preferences, campaign interactions and responses
• Messages, reviews, photographs or other information you send to us

Please do not send sensitive personal information unless it is genuinely required to resolve a specific matter.

3. How information is collected

We may collect information:

• Directly from you when you order, register, contact us, subscribe or submit a form
• Automatically through cookies and similar website technologies
• From payment providers, delivery carriers, fulfilment partners and marketplace services
• From advertising, analytics and social-media platforms when permitted by their settings and applicable law
• From publicly available or lawfully supplied sources where relevant to fraud prevention or business administration

4. How we use information

We may use personal information to:

• Process payments, fulfil orders and arrange delivery
• Provide tracking, customer support, returns and refunds
• Create and administer customer accounts
• Prevent fraud, misuse, chargebacks and security incidents
• Maintain records and meet tax, accounting and legal obligations
• Measure website performance and improve products, content and services
• Send service messages and, where permitted, marketing communications
• Personalise advertising or measure advertising performance where permitted
• Establish, exercise or defend legal claims

5. Who may receive information

We may disclose information to service providers that help us operate the business. These may include:

• Website hosting, ecommerce and technical-service providers
• Payment processors and fraud-prevention providers
• Product suppliers, warehouses and fulfilment partners
• Postal, courier and tracking providers
• Email, customer-service and business-software providers
• Analytics, advertising and social-media platforms
• Accountants, insurers, legal advisers and professional consultants
• Government authorities or other parties where required or authorised by law

We may also transfer relevant information as part of a genuine sale, restructure or transfer of the business, subject to appropriate confidentiality and legal requirements.

6. International processing and fulfilment

Ty’s operates internationally and may use suppliers, fulfilment partners, carriers and technology providers located outside your country. As a result, personal information may be processed in Australia, the United States, China and other locations used by our providers.

Delivery details must be shared with the supplier, fulfilment centre and carrier responsible for sending your order. We take reasonable steps to work with reputable providers, but privacy protections may differ between countries.

7. Cookies, analytics and advertising

Cookies and similar technologies may remember your cart, maintain your account session, protect the website, understand site usage and measure advertising.

You can usually restrict cookies through your browser or through any consent controls provided on the website. Disabling essential cookies may prevent parts of the store or checkout from working correctly.

We do not sell personal information for money. Some advertising or analytics activities may be treated as “sharing”, targeted advertising or a similar concept under certain privacy laws. Where required, additional controls or opt-out choices will be provided.

8. Retention and security

We keep information for as long as reasonably needed for the purposes described in this policy, including order support, legal claims, fraud prevention, tax and accounting obligations.

We use reasonable administrative, technical and organisational safeguards. However, no website, transmission or storage system can be guaranteed completely secure.

Complete payment-card details are generally collected and processed by the selected payment provider rather than stored directly by Ty’s.

9. Children’s privacy

The store is intended for customers who are able to enter into a purchase transaction. We do not knowingly seek to collect personal information directly from children for behavioural advertising or independent account use.

A parent or guardian who believes a child has provided personal information may contact us so the matter can be reviewed.

10. Your privacy choices and rights

Depending on your location and the laws that apply, you may have rights to request access, correction, deletion, restriction, objection, portability or withdrawal of consent.

You may unsubscribe from promotional email by using the unsubscribe link in the message. Service emails concerning an order, account or security matter may still be sent.

We may need to verify your identity before completing a request. Some information may need to be retained where required by law or for legitimate fraud, accounting, dispute or security purposes.

11. Changes and contact

We may update this policy when our services, providers or legal obligations change. The latest version will be posted on this page with a revised effective date.

For a privacy question or request, use the Contact Us page and clearly state that your message concerns privacy.