Shipping & returns
Clear delivery.
Straightforward support.
We want you to know how your order will be delivered, what to expect from tracking and what happens if something is not right.
At a glance
What you can expect.
Free tracked delivery
Tracked delivery is included on qualifying orders, with no surprise postage charge at checkout.
Typical delivery
Most US orders are expected to arrive in approximately 5–8 business days after dispatch.
7-day returns
Eligible unused items may be returned within 7 days of delivery, subject to the conditions below.
Faulty order support
If an item arrives damaged, incorrect or materially different, contact us and we will help resolve it.
Delivery information
How your order reaches you.
Ty’s works with international fulfilment partners so we can offer a broader range while keeping prices and delivery charges sensible.
Processing and delivery times
- Orders normally require 1–3 business days for processing before dispatch.
- Most US deliveries are expected within approximately 5–8 business days after dispatch.
- Delivery estimates are not guarantees and may be affected by weekends, holidays, customs or carrier delays.
Tracking your order
- Tracking details are sent by email once your order has been dispatched.
- Tracking may take several days to show its first movement while the parcel enters the carrier network.
- Please allow the estimated delivery window to pass before reporting a parcel as overdue.
Split shipments
Products may occasionally be dispatched separately, particularly when an order contains several product types or items supplied from different locations. Separate tracking numbers may be issued, and one parcel may arrive before another.
Address accuracy
Please check your delivery address carefully before completing checkout. We can only change an address before fulfilment begins, and we cannot guarantee that a change or cancellation will be possible once an order has entered processing.
Returns and refunds
When something is not right.
Change-of-mind returns
Eligible unused products may be returned within 7 days of confirmed delivery.
Items must be unworn, unwashed, undamaged and returned with their original packaging and accessories. Return postage for a change-of-mind return is normally the customer’s responsibility.
Damaged, faulty or incorrect items
Please contact us promptly with your order number and clear photographs showing the item, packaging and issue.
Once reviewed, we may offer a replacement, refund or another appropriate solution. You may not need to return a low-value faulty item unless we specifically request it.
Items that cannot be returned
Personalised, customised, worn, washed or damaged products cannot normally be returned unless they are faulty.
Final-sale items may also be excluded from change-of-mind returns where this is clearly stated before purchase.
Refund timing
Approved refunds are issued to the original payment method.
After a refund is processed, your bank or card provider may take several additional business days to display the funds.
Cancellations and order changes
Contact us immediately if you need to cancel or amend an order. We will try to help, but cancellation cannot be guaranteed once processing has begun.
Need help?
A simple three-step process.
Contact Ty’s
Send us your order number, a description of the issue and any useful photographs.
We review it
We will check the order, tracking and product details and respond with the most appropriate solution.
Resolution
Depending on the circumstances, this may be a replacement, return authorisation, refund or further carrier investigation.
Questions about an existing order?
Contact us with your order number and the email address used at checkout. We will help you work out what has happened and what to do next.